Digital UX Designer

The UX Designer, will be part of the Global Digital Marketing & eCommerce team, based in Belgium, and reporting into the Global Head of Digital Experience.

For this purpose, we are creating a new function and role the UX Designer, or User Experience Designer. The UX Designer will be responsible for the design of digital products and services, such as websites, software and mobile applications that enhance a customer's experience of all our brands. He will Work closely with the UX manager & the business in workshops to ideate and make something out of nothing.

The lead will work very closely with other experts in the group digital marketing & ecommerce team, IT, external vendors, business stakeholders and customers to run several pilot projects in parallel. 

The lead will guide the design from the wireframe/high level fidelity (low level fidelity if needed) to the final implementation. Once ready and validate he will work with the development team to ensure the success of the implementation.

Roles and responsibilities

• Review user experience design elements
• Ensure we have a global consistent approach on the UX for all company brands
• Develop/create and conceptualize a complete UX design strategy
• Doing stakeholder research to understand client needs
• Conducting competitive analysis of other websites that operate in the same space
• Develop high-quality UX design solutions
• Design UI elements and tools for digital assets
• Test UI elements for landing pages
• Collaborate with all stakeholders to develop and deliver tailored UX elements
• Adhere to typography and graphic design style standards
• Make sure we respect the brand identity and make sure they are inline with the digital standard
• Writing clear specifications and guidelines
• Ensure the development team & UX manager understand and execute ideas
• Coordinating with UI Design team on issues like navigation, page routing, product page design and more
• Analysing issues and problem-solving
• Looking for ways to improve the product
• Actively learn and share the latest developments in the digital domain, to ensure we work with the best and latest technology, vendors, and concepts.
• Work as a team and key stakeholders the web & ecommerce strategy, roadmap and development based on customer experience journeys, market needs, competition, and group directions
• Constantly anticipate and balance customer & business needs based on your deep understanding of the business, customer, and user experience

Leadership

As a leader, the Digital Leader is role modelling our leadership principles

• Leadership capabilities to gain the trust, negotiate with, influence, and motivate.
• Communication between internal business clients and external customers 
• Ability to collaborate with customers, partners and stakeholders across functions and geographies.
• Ability to connect the end-to-end process to the strategy of the business 
• Ability to drive change and improve
• Curious on technologies and innovation and daring to take risks

Functional Knowledge and Skills

• Analytical mindset with a business reasoning
• Exceptional multi-tasking and time-management skills
• Flexibility to work collaboratively as well as independently
• Commendable written and verbal communication skills
• Project Management
• Entrepreneur mindset
• Curious, Creative and Solution oriented
• Analytical and creativity to be able to analyse, understand user needs, solve problems and articulate requirements with a business reasoning
• Running & Executing Ideation and Design Thinking workshops if needed
• Excellent communication and collaboration skills to middle and senior management
• Technical understanding of Marketing, Digital Marketing, and eCommerce

Required experience

• Bachelor’s/Master’s degree in design, digital art, or relevant field
• At least 3-5+ years (//edit according to your requirements) of experience as a UI/UX designer
• Proven UI/UX designing skills for both web and mobile platforms
• Practical experience with HTML, CSS, JavaScript
• Knowledge of project management and research
• Proficiency in interaction design and information architecture
• Expertise in different design software’s like UXPin, or Balsamiq or Figma…
• Minimum 5 years' experience in Digital Project Management with demonstrable successes & failures
• Minimum 5 years’ experience in leading the process of turning ideas into digital solutions
• Demonstrated behaviour as a mobilizer who get things done and embraces change
• Demonstrated behaviour as a real team player with focus on execution

Language skills

English: C1 level or higher

Required education

Bachelor/master’s degree or equivalent by experience

Geographic Context and Travel Requirements

Up to 15% travel and frequent presence in Belgium (headquarters and IT offices in KOB)

Organizational Context  

This role will

• report to the Global Head of Digital Experience

 Scope

• Role is       local    regional       global

Mission and Context

? Develops marketing, merchandising and creative strategies and affiliated programs to promote the organization's products and services through the Internet or other digital channels to increase exposure to and business from the target audience

? Manages the implementation of digital marketing programs and analyses their effectiveness

? Establishes and manages the relationships with search engines and portal sites that are strategically aligned with the digital goals

? Tracks usage trends of the organization's websites, including number and quality of visitors and advertising campaign impact

? Develops and maintains website graphic designs and layout to support the organization's image, identity and brands through a diverse mix of web material, graphical user interfaces and multimedia delivered for the web

? Ensures that the organization's website provides up to date and comprehensive product/service information that is easily available to existing and potential customers

? May be responsible for social media marketing and online community management